FREQUENTLY ASKED QUESTIONS

How will the motorcycle I ordered be delivered?

When you order a motorcycle, our call-center team will call you and direct you to one of our nearest service points. If your motorcycle is a product in stock, it will be shipped to our service point within 3 business days. If it is a product that you pre-ordered, it will be shipped to the service you have determined by the call-center team within 3 business days after it is in stock. The service will receive the product and contact you. He will invite you to our service point. He will answer your questions about the product, ask you to check the product, and complete the processes. The product will be delivered to you with documents and information such as warranty certificate, invoice, maintenance frequency and etc.

When will my spare parts orders be shipped?

The spare part you ordered will be shipped within an average of 3 business days.

Who is ekuralkan.com?

It is the online sales site of Kuralkan Bilişim Otomotiv, the manufacturer and owner of the Kanuni brand and the distributor of Bajaj and Supersoco in Turkey.

How can I apply for a spare part and motorcycle return?

You can fill out the customer contact form at the bottom of our site. They will get back to you within 72 hours.

Where can I send complaints and requests?

You can fill out the customer contact form at the bottom of our site. They will get back to you within 72 hours.

Where is my cargo?

You can see the current status of your order from the My Orders tab under My Account. You can get your cargo tracking number from there.

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